For all returns and exchanges please email firstname.lastname@example.org.
*Please note the usual time limit for returns and exchanges is extended – any order placed from late November until 24th December 2020 can be returned up until 15th January 2021.* Black Pearl will happily accept returns or exchanges of unworn jewellery within 15 days of receipt. Please note engraved items are non refundable.
The customer is responsible for return shipping costs – it is recommended that you return your order by a registered service.
Once the item has been received you will be credited in full, minus shipping charges. Your bank account will be credited within a few days.
Regarding exchanges, if there is any extra amount due this can be paid via Paypal (as Black Pearl does not hold your card information).