Orders are processed Monday – Friday. Black Pearl endeavours to have all items in stock and available to ship on the day of ordering, however due to being a small company they are not kept in large quantities, so things may run out. In this case I will update the product listing as quickly as possible. If you have any questions about ordering don’t hesitate to email email@example.com.
All orders are sent by Royal Mail and will require a signature. If you are not in at the time of delivery a card will be left with instructions on how to collect your package or rearrange delivery.
Shipping Methods for UK orders:
Standard Delivery: Royal Mail 2nd Class Signed For (3-4 days) £3.50 (free for orders over £40)
Express Delivery: Royal Mail Special Delivery (delivers within 2 days, order by 1pm weekdays) £6.00
Please note that only packages sent by Special Delivery can be fully tracked until delivered. ‘Signed For’ just provides proof of postage and delivery.
Royal Mail International Tracked and Signed £8.00: International delivery times vary and cannot be specified, as packages are passed to the delivery country’s postal service to deliver. Estimated delivery time is 1-2 weeks within Europe (delivery times are longer now that customs checks are in force), and two weeks for the rest of the world (again this is an estimate as the time it takes for customs checks will vary)
Please note that orders shipping to outside of the UK will be liable for VAT and customs charges, which are the responsibility of the customer and will need to be paid before the item can be delivered. As of 1st January 2021 orders shipping to EU countries will be subject to additional VAT and possibly customs fees. Unfortunately it is not possible to say the exact amount that will be charged but it is advisable to find out what the regulations are in your country before ordering. Also customs checks can add delays to international deliveries, so if it seems to be taking longer that specified this is probably the reason. You will be able to fully track your package from dispatch to delivery.